My QR code won't scan
Most scan problems are the screen, not the ticket. Try these in order.
- Turn your screen brightness all the way up.
- Make the QR bigger, and hold your phone still, about a hand's width from the scanner.
- Clean your screen, or remove a dark screen filter.
- Open the ticket page instead of a screenshot, or the other way round.
- Give the text code from your ticket email. It's under "Or give this code at the door". Door staff can type it in.
What the door's answer means
| The door says | What it means |
|---|---|
| Already used | This ticket was already scanned. Each ticket lets in one person, once. If you didn't use it, someone else had your QR. |
| Not valid, Refunded or Void | The ticket was refunded or cancelled. Your ticket page says "This ticket is no longer valid". |
| Transferred | See The door says my ticket was transferred. |
Still stuck?
Ask the door staff. They can type the code from your ticket email into the scanner by hand, and the organizer can find your order by the email you bought with. Have that email ready.