What is the service fee?

When you buy a paid ticket, you pay the ticket price the organizer set, plus a service fee of 7% + $1 per ticket.

The fee covers card processing, so there's no extra card charge and no "card processing" line. The total you see before you pay is the total you're charged.

What a fan pays for one ticket at sample prices
PriceFeeYou pay
$10$1.70$11.70
$25$2.75$27.75
$50$4.50$54.50
$100$8.00$108.00
Free ticket$0.00$0.00

Where you see it

  • Each ticket shows its full price first, with the ticket price plus the fee under it.
  • As you pick tickets, the box office shows your total with "fees included".
  • Before you pay, the payment screen lists Subtotal, Service fee and Total.

Free tickets

Free tickets have no fee.

Is the fee refunded?

Not usually. The line under the total says: "Service fee is non-refundable, except if the event is cancelled or postponed more than 6 months." See Can I get a refund? and The event was cancelled or moved.

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