What each scan result means
Each scan shows a result in a coloured band. Green lets them in, red and grey stop them, and yellow means the door has a problem, not the ticket.
With a signal
| Result | Colour | What it means | What to do |
|---|---|---|---|
| OK | Green | "Checked in — let them through." | Let them through |
| ALREADY USED | Red | This ticket was scanned before | Stop them. Ask for the buyer's email. If staff checked in the wrong person, a check-in made on this door can't be undone. The app's Undo only covers a scan made in the app, for 5 seconds after it; see Undo a check-in |
| TRANSFERRED | Red | "This QR was replaced when the ticket was given to someone else." The old code was scanned | Ask for the new ticket. The person it was sent to has it |
| NO TICKET | Grey | "Nothing valid for this code." Covers refunded, cancelled and unknown tickets | Don't let them in. Type the code once to be sure, then send them to the organizer |
| NO TICKET, "payment was disputed" | Grey | The buyer disputed the charge with their bank, so the ticket was cancelled | Don't let them in. Refer them to the organizer |
| WRONG NIGHT | Grey | The ticket is for another event or night | Don't let them in. Tell them which night their ticket is for |
| NOT A TICKET QR | Grey | The code isn't one of our tickets | Ask for the ticket from their email or the app |
| DOOR ERROR | Yellow | The door service answered with an error, and the band shows its message. "Door service is unavailable. Try again." means our side; "You are not staff for this event." or "This account cannot operate an event door." means this account can't scan this event; "Too many scans. Slow down and try again." means exactly that. | Read the message. Scan again only if it says to; otherwise sign in as event staff or use a door pass. This is not the ticket's fault |
| NO ANSWER | Yellow | The phone sent the scan and got no reply | The scan may have gone through. Scan again |
With no signal (offline mode)
| Result | What to do |
|---|---|
| ADMITTED OFFLINE — NOT YET CONFIRMED | Let them in. It's checked when the signal is back |
| ALREADY USED (with a time) | Stop them. Used earlier tonight |
| REFUNDED, VOID or TRANSFERRED | Don't let them in, as of the phone's last sync |
| NOT ON THIS PHONE'S LIST | Likely bought after the last sync. Send to the box office; don't call it fake |
| SCANNING PAUSED | No saved list. Get a signal and choose the night |
| NO ANSWER | The scan may have gone through. Scan again when back online |
Never turn someone away on a yellow result. Fix the door first.